Our Policies

Privacy Policy

At P.R.A (Pro Research Advisors), we are deeply committed to protecting your personal information and privacy. This policy explains how we collect, use, store, and protect your data when you use our services or visit our website.

Information We Collect

• Personal details such as name, email address, phone number, and institutional affiliation provided during registration or enquiry
• Manuscript files, research data, and academic documents you share with us for publication support
• Payment and billing information when you engage our paid services
• Website usage data including IP address, browser type, and pages visited for analytics purposes

How We Use Your Information

• To provide and manage the publication, PhD assistance, writing, and other services you have requested
• To communicate service updates, submission status, and important notices related to your work
• To improve our services through anonymized analytics and feedback
• To comply with legal obligations and prevent fraudulent activity

Your Rights

• You have the right to access, correct, or delete your personal data at any time
• You may opt out of promotional communications while still receiving service-related messages
• You may request a copy of all data we hold about you by contacting us directly

Plagiarism Policy

P.R.A maintains a strict zero-tolerance policy towards plagiarism in all its forms. We are committed to ensuring that all manuscripts we assist with are original, properly cited, and meet the plagiarism standards of target journals and indexing databases.

Our Plagiarism Standards

• All manuscripts must have a similarity index below 15% (as per most journal requirements) before submission
• We use industry-standard tools including iThenticate and Turnitin for plagiarism detection
• Self-plagiarism (reuse of your own previously published work without proper citation) is also checked and flagged
• Proper citation and attribution of all referenced works is mandatory in all manuscripts

Our Plagiarism Removal Process

• Initial plagiarism check with detailed similarity report provided to the client
• Professional paraphrasing and rewriting of flagged sections while preserving original meaning
• Re-checking after editing to ensure similarity index meets target journal requirements
• Final plagiarism report provided along with the edited manuscript

Publication Ethics

P.R.A is fully committed to the highest standards of publication ethics. We follow the guidelines established by the Committee on Publication Ethics (COPE), the International Committee of Medical Journal Editors (ICMJE), and other leading academic standards bodies.

Author Responsibilities

• Authors must ensure that submitted work is original and has not been published elsewhere or is not under review at another journal simultaneously
• All contributing authors must be properly acknowledged in the manuscript
• Any conflicts of interest, funding sources, or institutional affiliations must be disclosed transparently
• Data presented must be accurate, verifiable, and free from fabrication or falsification

Our Ethical Commitments

• We work exclusively with legitimate, peer-reviewed journals that follow recognized ethical standards
• We never submit manuscripts to predatory journals or fake conferences
• We do not engage in authorship manipulation, including ghost-writing for submission without proper disclosure
• We maintain complete confidentiality of unpublished research and client data

Peer Review Policy

P.R.A supports and respects the peer review process as the cornerstone of scientific integrity. We assist authors in understanding peer review feedback and preparing effective responses to reviewer comments.

Types of Peer Review We Support

• Single-blind review: Reviewers know the authors' identities but authors do not know reviewers'
• Double-blind review: Both authors and reviewers remain anonymous to each other
• Open peer review: Both author and reviewer identities are disclosed — increasingly common in open access journals

Our Reviewer Response Support

• Detailed analysis of reviewer comments to understand required revisions
• Point-by-point response letter preparation addressing each reviewer concern professionally
• Manuscript revision to incorporate reviewer suggestions while maintaining scientific integrity
• Guidance on when and how to professionally disagree with reviewer comments

Refund & Cancellation Policy

P.R.A is committed to delivering high-quality services that meet your expectations. We understand that circumstances can change, and we have established a fair and transparent refund and cancellation policy to protect both our clients and our team.

Cancellation Policy

• Cancellations made within 24 hours of placing an order and before work has commenced are eligible for a full refund
• Cancellations after work has commenced but before 50% completion are eligible for a 50% refund of the service fee
• Cancellations after 50% or more of the work has been completed are not eligible for a refund
• All cancellation requests must be submitted in writing via email to submit@pra.com

Refund Eligibility

• If the delivered work significantly deviates from agreed specifications, a full or partial refund may be issued after review
• Refunds are not applicable if the manuscript is rejected by a journal after proper submission — journal acceptance is not guaranteed
• Technical errors or duplicate payments are refunded in full within 5–7 business days
• Refund requests must be raised within 14 days of service delivery

Non-Refundable Services

• Journal submission fees (APC) paid to third-party publishers are non-refundable
• Conference registration fees paid on behalf of the client are non-refundable
• Completed plagiarism reports and editing services where final deliverables have been provided